Terms of Service

Last updated: 28 March 2026

1. Acceptance of Terms

By downloading, installing, or using the PROTR mobile application or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. PROTR is operated by Out of Home Limited, a company registered in England and Wales ("we", "our", "us").

2. Eligibility

You must be at least 16 years of age to create an account and use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under 18, you confirm that you have obtained consent from a parent or guardian.

3. Account Registration

  • You may register using Apple Sign-In, Google Sign-In, or email and password.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately of any unauthorised use of your account.

4. Use of the Service

The Service is a fitness tracking and coaching platform. You agree to use it only for lawful purposes. You must not:

  • Use the Service for any unlawful or fraudulent purpose.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Interfere with or disrupt the Service or its infrastructure.
  • Attempt to gain unauthorised access to any part of the Service.
  • Use automated systems (bots, scrapers) to access the Service without our written permission.
  • Upload content that is offensive, harmful, defamatory, or infringes on the intellectual property rights of others.

5. Health and Fitness Disclaimer

The Service provides fitness tracking, workout logging, nutrition information, and coaching tools for informational purposes only. PROTR does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before beginning any exercise programme, making dietary changes, or if you have concerns about your health. You use the Service and follow any workout or nutrition guidance entirely at your own risk. We are not liable for any injury, illness, or adverse health outcome resulting from your use of the Service.

6. Marketplace and Creator Content

PROTR includes a marketplace where creators can publish workout programmes, nutrition plans, and coaching services. The following terms apply:

For Users

  • Content purchased or downloaded from the marketplace is licensed for your personal, non-commercial use only. Purchasing content grants you a non-exclusive, non-transferable licence to access and use that content within the Service. You do not acquire ownership of the content itself.
  • You may not redistribute, resell, or share purchased content.
  • If a creator removes content from the marketplace, you will retain access to content you have already purchased.
  • Ratings and reviews must be honest and based on genuine experience with the content.
  • We do not guarantee the quality, safety, or suitability of any creator content. Always exercise your own judgement.

For Creators

  • You retain ownership of the content you upload, but grant PROTR a worldwide, non-exclusive licence to display, distribute, and promote your content within the Service.
  • You represent that your content is original, does not infringe any third-party rights, and is suitable for the intended audience.
  • You must not upload content that is plagiarised, misleading, dangerous, or generated entirely by AI without disclosure.
  • PROTR reserves the right to remove content that violates these Terms or our content guidelines, with or without notice.
  • Creator accounts may be subject to a verification and review process before content is published.
  • Commission rates and payout terms are set out separately in the Creator Agreement and may be updated from time to time with reasonable notice.

7. Creator Payout Terms

The following is a summary of the key payout terms for creators. The full terms are set out in the Creator Agreement.

  • Creators receive a fixed percentage of the listing price they set for each sale. The exact percentage is defined in the Creator Agreement.
  • Payouts are processed monthly via Stripe, subject to a minimum payout threshold as defined in the Creator Agreement.
  • PROTR reserves the right to withhold payouts if content violates these Terms, the Creator Agreement, or is subject to a dispute or investigation.
  • Creators are responsible for any taxes or duties arising from their earnings. PROTR does not provide tax advice.

8. Coaching Services

The Service allows coaches to connect with athletes. Coaches are independent users, not employees or agents of PROTR. We do not verify coaching qualifications unless explicitly stated. Any coaching relationship is between you and the coach directly. PROTR is not responsible for the quality, accuracy, or safety of coaching advice provided through the platform.

9. Payments and Subscriptions

  • Certain features or content may require payment. Prices are displayed before purchase.
  • Payments for marketplace content are processed through in-app purchase mechanisms provided by the relevant app store (such as Apple or Google) or via Stripe for web purchases. PROTR does not directly handle or store your payment card data.
  • Subscriptions, if offered, will automatically renew unless cancelled before the end of the current billing period.
  • We reserve the right to change pricing with reasonable notice.

10. Refund Policy

  • In-app purchases: Refunds for purchases made through an app store are governed by that store's refund policy. Please contact the relevant app store directly to request a refund.
  • Web purchases (Stripe): Refunds are available within 14 days of purchase, provided the content has not been fully accessed or downloaded. To request a refund, contact us at [email protected].
  • Coaching subscriptions: You may cancel a coaching subscription at any time. Cancellation takes effect at the end of the current billing period. No pro-rata refunds are provided for partial billing periods.

11. Content Moderation

  • PROTR uses a combination of automated systems and manual review to moderate content on the platform.
  • Content may be flagged, hidden, or removed if it violates these Terms, our content guidelines, or applicable law.
  • Creators have the right to appeal content removal decisions by contacting us at [email protected] within 14 days of the removal.
  • Repeated or serious violations may result in permanent account suspension.

12. Shop and Physical Products

PROTR may offer a Shop feature that displays physical products (apparel, equipment, nutrition) and digital products. The following terms apply:

  • Product availability is determined by your country and may vary. PROTR uses your device locale to detect your country for this purpose.
  • Physical products displayed in the Shop may be sold and fulfilled by third-party vendors. Where this is the case, the vendor's own terms of sale, delivery, and returns policies apply to your purchase.
  • PROTR does not manufacture, warehouse, or ship physical products unless explicitly stated. We act as a marketplace or referral service connecting you with vendors.
  • Product descriptions, images, and prices are provided by vendors and may be subject to change. PROTR does not guarantee the accuracy of third-party product information.
  • Any health or nutrition products displayed are for informational purposes only and do not constitute medical advice. Always consult a healthcare professional before using supplements or nutrition products.
  • Refunds and returns for physical products are handled by the relevant vendor in accordance with their returns policy and applicable consumer protection law.

13. Intellectual Property

  • The Service, including its design, branding, code, and original content, is owned by Out of Home Limited and protected by intellectual property laws.
  • You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.
  • The PROTR name, logo, and related trademarks are our property.
  • User-generated content (workouts, logs, photos) remains your property, subject to the licence granted in Section 6.

14. User Content and Conduct

You are solely responsible for any content you post, upload, or share through the Service. You agree not to post content that:

  • Is unlawful, threatening, abusive, harassing, defamatory, or obscene.
  • Promotes dangerous or harmful activities.
  • Infringes the intellectual property or privacy rights of others.
  • Contains viruses, malware, or other harmful code.

We reserve the right to remove any content and suspend or terminate accounts that violate these Terms, at our sole discretion.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using the Service, you consent to the practices described in the Privacy Policy.

16. Termination

  • You may delete your account at any time through the app settings. Upon deletion, your data will be removed in accordance with our Privacy Policy.
  • We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our reasonable discretion.
  • Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive (liability, indemnification, intellectual property) will remain in effect.

17. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Out of Home Limited and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you have paid us in the twelve (12) months preceding the claim, or fifty pounds sterling (GBP 50), whichever is greater.

19. Indemnification

You agree to indemnify, defend, and hold harmless Out of Home Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

20. Dispute Resolution

  1. Informal resolution: If you have a dispute, please contact us first at [email protected]. We will try to resolve the matter informally.
  2. Formal complaint: If informal resolution is unsuccessful, you may submit a formal complaint in writing to [email protected]. We will respond within 14 days.
  3. Mediation: Either party may propose mediation as a voluntary step before court proceedings.
  4. Courts: Any dispute that cannot be resolved through the above steps shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, pandemics, or disruptions to third-party services on which the Service relies.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

23. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy and the Creator Agreement (where applicable), constitute the entire agreement between you and Out of Home Limited regarding your use of the Service. They supersede all prior agreements, understandings, and representations.

25. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms within the app or on our website. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Service and delete your account.

26. Contact Us

If you have questions about these Terms of Service, please contact us at:

[email protected]